Welcome to the Tower House Practice Website

Easter Closures- The Practice will be closed on Friday 15 April and Monday 18 April 2022.  In case of a medical emergency please contact NHS 111.

The practice will be closed from 1.00pm on the following dates for learning events:

28 April, 25th May, 23rd June, 20th July, 22nd September, 19th October, 17th November

The surgery is open from 8am to 6.30pm Monday to Friday.  Requests via econsult for non-urgent problems can be made between 8am-6.30pm, Monday to Friday, the practice will respond within 2 working days.

Appointments - The practice is now offering a mix of telephone triage appointments and face to face appointments.  There are also some pre-bookable online face to face appointments available.

Econsults - Requests via econsult for non-urgent problems can be made between 8am-6.30pm, Monday to Friday, the practice will respond within 2 working days.  On occasion the practice may have to suspend the econsult service if the demand exceeds the capacity.

When contacting the practice the receptionist will ask you for a brief description of your problem, following this you will be offered one of the following:

- offer your advice via text

- offer you a telephone call

- offer you a video call

- ask to see you in person (face to face) or

- navigate you to other services 

Prescriptions - All prescriptions should be ordered online where possible.  Please ensure that you have a linked pharmacy.  Please do not come to the practice to collect your prescription.  If you are linked to a pharmacy you can contact your pharmacy to see when you are able to collect after you have ordered from the GP.

The pandemic is not over.  In order to protect the most clinically vulnerable people who are in contact with our health services, some measure remain in place.  You will be asked to continue to social distance, wear a mask on our premises and follow the one way system.

Tower House Practice has been established in Runcorn Old Town for over 60 years. We have occupied the present purpose built Health Centre since 1982 and it is shared with Grove House Practice and Bridgewater Community Trust.

All our consulting and treatment rooms are on the ground floor with good access and special toilet facilities for the disabled.

OUR SERVICE TO YOU

Our aim is to look after you and the health needs of your family. All our staff are trained to put your needs first, so if you are worried or unsure then do please ask and we will be pleased to help.

We are always striving to provide an even better service and we welcome your comments which can be sent to our Practice Manager

econsult

Practice will aim to respond to your econsult within 2 working days.  This does not include weekends or outside of core hours.  Please do not use econsult for urgent medical advice.  

Our Care Navigators are now navigating to our local pharmacists for some symptoms - take a look at the link below for more information.

https://www.dropbox.com/s/ts2bmzjjq2cs440/GP%20DMIRS%20intro.m4v?dl=0

GP EXTRA SERVICE IN HALTON

Need a routine appointment after 6.30pm midweek or at the weekend?

The Halton based extended hours General Practice Service.  Pre-bookable and same day appointments available for you,  with prescribing practitioners.  Mon-Fri 6.30-9.00pm and Sat-Sun 9.00am-3.30pm.  You can make an appointment via your GP surgery or at weekends only can contact GP Extra by telephone on 01928 593078.  Appointments available for GP's and Health Care Assistants.


Do you need information in a different format?

Do you need support?

Contact a member of our reception team.

email: hccg.towerhousemc@nhs.net

In case of a medical emergency during anytime we are closed please contact NHS 111

 

(Site updated 30/03/2022)
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